Who This Notice Covers
This notice describes personal data use connected with the Crown Royal Spa & Wellness website and enquiries addressed to the spa. Crown Royal is the business contact for these enquiries at Balabanağa, Fethibey Cd. Laleli, 34134 Fatih / Istanbul, Türkiye; telephone +90 536 934 12 31. It does not replace the separate privacy notices of the hotel, WhatsApp, Google or the website hosting provider.
Information You Choose To Provide
The contact form asks for your name and phone number, selected experience, and optionally a preferred date, guest count, room preference and message. These details are processed in your browser to prepare a WhatsApp link. The form has no website submission endpoint or enquiry database and does not save a draft to browser storage. Opening WhatsApp shares the prepared details with that service; the link may also appear in your browser history. Sending the message within WhatsApp delivers your enquiry to the business.
Why Enquiry Details Are Used
Information you send is used to reply, discuss availability and preferences, arrange a requested visit and manage the resulting conversation or booking. Relevant grounds may include steps requested before a contract, performance of a booking, legal duties and legitimate interests in handling enquiries and keeping services secure. Where a particular use legally requires consent, that use requires an appropriate separate choice; the form is not an agreement to marketing.
Website Delivery & External Services
We use Google Analytics 4 through Google Tag Manager to measure visits, page views, engagement and general traffic sources. Measurement starts when the page loads. Google processes technical information such as browser and device details, approximate location, page addresses and cookie identifiers. Analytics cookies can distinguish browsers and sessions. We do not configure advertising audiences or user-provided data collection, and do not send contact-form names, telephone numbers or messages to Analytics. Our hosting provider processes connection and security records. Google Maps loads automatically on the home and contact pages. Google services may process data outside Türkiye under their own privacy terms. Fonts and spa images are served from this website.
Recipients & International Processing
Messages you choose to open or send through WhatsApp are handled by WhatsApp and the Crown Royal team. Embedded map content is handled by Google. Hosting and technical providers may process connection data needed for website delivery and security. These providers may operate outside Türkiye; their relevant privacy information explains their own processing. Website use does not grant a blanket permission for unrelated disclosure or marketing.
Retention & Care
The website itself does not retain form submissions. Messages and any subsequent booking records are handled within the business’s communication and booking processes for as long as needed for the enquiry, service arrangements, relevant legal requirements or a specific dispute. This website does not set a fixed deletion schedule for third-party messaging or hosting records. Contact the team to ask about a particular record or request its review.
Your Choices & Requests
Depending on applicable law, you may ask whether data about you is processed, request access and information about its use and recipients, seek correction, or request deletion where the relevant conditions apply. You may also exercise applicable objection and complaint rights. Contact the spa by telephone to arrange a written request, or address it to Crown Royal Spa & Wellness at the address above. Please provide only the information needed to identify the request; verification may be necessary. Read the Turkish Personal Data Protection Law for the official framework.
Sensitive Details & Children
Please do not enter medical history, identity documents, payment-card details or other sensitive information in the website form. An adult should handle enquiries about children’s pool arrangements. This website is not designed to collect enquiries directly from children.
Further Information
See the Cookie Policy for embedded maps and browser controls. WhatsApp use is subject to its own Privacy Policy; embedded map use is subject to Google’s Privacy Policy. Contact Crown Royal if you have questions about an enquiry sent to the spa.